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Refund Policy Atomicorp provides 30 day free trial subscriptions with full functionality for all our products. In buying a license for a product, you have already used and have determined the product to fit your needs. Therefore, we do not offer refunds after purchase. We will do everything possible to fix any bugs or resolve other issues that you encounter after your 30 day trial if it is keeping you from using our products to your continued satisfaction. Help is always available via email from our support team at This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or via the Support Portal. License Renewal Policy All licenses renew automatically. If you do not wish to renew your license, it is your responsibility to cancel your renewal in advance and to confirm with your payment provider that your renewal has been canceled. You are buying a renewable license for a product you have already used and have determined to fit your needs. Therefore, we do not offer refunds after purchase. We will do everything possible to fix any bugs or resolve other issues that you encounter after your 30 day trial if it is keeping you from using our products to your continued satisfaction. Help is always available via email from our support team at This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or via the Support Portal. Lost Passwords Lost passwords can be recovered by visiting the License Manager page. If you no longer use the email address specified when you purchased your license, you will need to update your email address by providing your name, approximate purchase date, and original email address by contacting our support team at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Payment Disputes Your credit card bill, Google account or PayPal account will show a charge from Atomicorp or “Prometheus Group” for your license fees or renewal. All licenses are renewed and billed automatically until you cancel the license and this is confirmed by the licensing manager. If any charge is disputed, your license to use that Atomicorp product is revoked immediately and a notification is sent to the email address used to purchase the license. If the dispute is in error, the license will be re-enabled after the dispute is dropped and the funds are returned to our account. You may be assessed an additional $25.00 USD dispute processing fee and any charge back, bank fees, or other fees your credit card or bank may assess. Legal Questions If you have questions or need clarifications on our policies, send mail to Atomicorp sales at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Privacy Policy: What information do we collect? We collect information from you when you register on our site, place an order or subscribe to our mailing lists. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, companies name, e-mail address, mailing address, phone number, paypal account, google checkout account information, or credit card information. You may, however, visit our site anonymously. What do we use your information for? Any of the information we collect from you may be used in one of the following ways: To personalize your experience (your information helps us to better respond to your individual needs) To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. Do we use cookies? Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service. Do we disclose any information to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Third party links Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. California Online Privacy Protection Act Compliance Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into the License Manager and clicking on "Edit Profile"; logging into the Support Portal and clicking on "My Account"; and the logging into the Forum and clicking on “Profile”. Children’s Online Privacy Protection Act Compliance We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older. Online Privacy Policy Only This online privacy policy applies only to information collected through our website and not to information collected offline. Terms and Conditions This policy establishes the terms and conditions concerning the use of our website and use of our products including limitations and liabilities. Your Consent By using our site, you consent to our websites privacy policy herein. Changes to our Privacy Policy If we decide to change our privacy policy, we will post those changes on this page. This policy was last modified on March 15, 2013 Contacting Us If there are any questions regarding this privacy policy you may contact us using the information below: Atomicorp |
