If you are a real time rules subscriber: to report a bug, problem, false positive or to make a feature request just send an email to:email@example.com
The support system will automatically assign your case to the next available support ninja. Standard support hours are 9AM - 5PM EST, except for US holidays. Our current holiday schedule is published here:http://www.atomicorp.com/wiki/index.php ... port_hours
If you want to check on the status of any of these please access the support portal here:https://www.atomicorp.com/portal
You will need to request a portal account the first time you access the portal. Support accounts are issued manually by checking the status of a customers account and the process may take some time if the office is closed. In the future, the process will be completely automated when a new sign up occurs.